Privacy Policy

Sample policy — review before launch. This is an editable starting point for Swades Property Group. Replace the bracketed details and confirm the practices below before using it as your final privacy policy.

Effective date: [Insert date]
Business operator: [Insert legal entity name and ABN], trading as Swades Property Group.
Privacy contact: [Insert contact email and postal address].

1. About this policy

This policy explains how we handle personal information in connection with property enquiries, buyer services and house & land opportunities. It covers this website and our related communications. [Confirm the scope and the privacy obligations that apply to the business.]

2. Information we collect

When you submit our enquiry form, we collect your name, email address, phone number, preferred buying pathway, timing, budget range, target areas, finance readiness, whether you have spoken with a lender or another buyers agent, and any notes you provide. If you enquire about a particular package, we also record which package interests you and your agreement to be contacted.

Please do not include bank account details, identity documents or other sensitive information in the general enquiry form. [Describe any additional information collected during client onboarding and how it is collected securely.]

3. How we collect and use information

We collect information you provide through the website or directly to our team. We use enquiry details to understand your property requirements, respond to you and arrange the next step. Our current website saves enquiries privately in WordPress and sends the team an email notification linking to the record.

You can leave optional questions blank. Without the required contact and buying details, the form cannot be submitted. [Add an alternative contact method for people who prefer not to use the form.]

[Describe any further uses, including service delivery, record keeping and marketing. Confirm any consent and unsubscribe arrangements before adding marketing activities.]

4. Access and service providers

The website makes enquiry records available to authorised administrators. Property listing managers do not have access to those records through their listing role. Hosting, email and other service providers may process information as part of operating the website and responding to enquiries.

[Identify the providers actually used and any information shared with builders, selling agents, lenders or other advisers, including the purpose and permission for that sharing.]

5. Booking a consultation

Where available, our booking link takes you to Calendly. The current website does not automatically send your enquiry form answers through that link. Information you enter on Calendly is handled through its service, subject to its privacy information and our account settings. [Confirm the booking provider and settings used at launch.]

6. Cookies, logs and overseas processing

WordPress uses cookies for functions such as staff login. Hosting and security services may record technical information about visits. The enquiry form uses a short-lived, keyed hash of the connection’s IP address to limit repeated submissions.

[List the cookies, analytics, advertising and security tools actually enabled, their purposes and the choices available to visitors.]

[Confirm whether hosting, email, booking or other providers process or receive personal information overseas. Describe the relevant recipients and countries where practicable. Do not assume that all information stays in Australia.]

7. Storage and retention

[Describe the safeguards used for accounts, hosting, backups and information shared outside this website.] Enquiries remain stored until an authorised administrator removes them; this website does not currently apply an automatic retention period. [Set out the business’s retention periods and deletion arrangements, including backups.]

8. Access, correction and questions

To ask about personal information we hold, request access or correction, or raise a privacy concern, contact [insert privacy contact]. [Explain identity verification, the request process and any applicable limitations.]

9. Complaints

Please send privacy complaints to [insert privacy contact], describing the concern and your preferred contact details. [Insert the business’s acknowledgement, investigation and response process and timeframes.] Where applicable, you can contact the Office of the Australian Information Commissioner about unresolved privacy concerns.

10. Updates

We may update this policy when our services or information-handling practices change. The current version will be available on this page with its effective date.